Return & Refund Policy

Return Policy

ZoodMall endeavours to provide the best possible shopping experience for the customers.

If the items you received are defective, damaged, or not as described, you can return them within 10 days from the delivery date. However, if you have simply changed your mind and wish to return; please do so within 8 hours of placing the order. For Local orders, from Lebanese sellers, you can only request for a return within 3 days of receiving the order.

  • In case of damaged item(s), you must contact our support team within 48 hours of receiving the delivery. However, for Local orders, from Lebanese sellers, you must contact our support team within 24 hours only.
  • The goods must be in new condition and returned in the original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it.
  • The product must not have been used or installed or had any data inputted
  • All items in the bundle must be returned in order for the return to be processed
  • You need to ensure that some product (Like Milk Formula) is not opened, as otherwise it will not be accepted for return.

Please note that for hygienic (under garment etc.) and logistical reasons, some items are not returnable.

If your return meets all the requirements above and you wish to proceed with the return, you can click on ‘Contact Support’ next to the item from your Order page, initiate a return.

Or you can directly contact us by phone +998 71 207 00-75 in the event that your return is confirmed valid through evaluation (within 5 business days of receiving items in ZoodMall warehouse), we will notify you and, reimburse you with a refund within 14 days. If your return is not valid, the item will be sent back to you.

Return/Refund or cancellations are not allowed of any perishable goods. To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.